All orders are processed within 1–2 working days, excluding weekends and public holidays.
Delivery times are estimates and begin once your order has been dispatched, not from the moment you place your order.
Estimated delivery times are as follows:
UK
- Standard Delivery: 4–5 working days
- Express Delivery: 1–2 working days
EU
- Standard Delivery: 3–7 working days
- Express Delivery: 1–3 working days
Unexpected delays may occur due to carrier issues, weather conditions, customs processing, or high-volume periods. During launches, sales, or peak periods, processing may take a little longer.
Need help?
Frequently Asked Questions
All orders are processed within 1–2 working days, excluding weekends and public holidays.
During launches, sales, or peak periods, processing may take a little longer — thanks for your patience, babe.
Delivery times start after your order has been dispatched, not from checkout.
- UK Standard: 4–5 working days
- UK Express: 1–2 working days
- EU Standard: 3–7 working days
- EU Express: 1–3 working days
Please note these are estimates and may vary slightly.
Yes!
- FREE UK shipping on orders over £40
- FREE EU shipping on orders over €50
Automatically applied at checkout.
We ship with trusted carriers including Royal Mail, GLS, DPD, UPS, and DHL, depending on your location.
Absolutely.
Once your order ships, you’ll receive a tracking link via email so you can follow your SXEY delivery every step of the way.
If you don’t see the email, check your spam folder — it loves to play hide and seek.
We currently ship within the UK and EU.
If you’re outside these regions, stay tuned — we’re working on it.
UK and EU prices include applicable VAT based on your shipping destination.
If you’re ordering from outside the UK or EU, customs duties or taxes may apply and are the responsibility of the customer.
First, check your tracking link for updates.
If your order seems stuck or delayed beyond the estimated timeframe, reach out to us and we’ll look into it for you.
If something isn’t right, contact us as soon as possible with your order number and photos (if applicable).
We’ll take care of it — promise.
If your order hasn’t been dispatched yet, contact us immediately and we’ll do our best to help.
Once an order has shipped, we’re unable to make changes.